Advertising Insights

Discover the latest marketing strategies, advertising tips, and industry trends from our team of experts.
Engage your Customers this Summer

How to Engage your Customers this Summer

By Water Bear Marketing
Summer is right around the corner, and for businesses, that usually means that you may encounter, what is known as, ...
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PARA Program

Water Bear Marketing PARA Program | Help Your Client’s Business Get More Business

By Water Bear Marketing
At Water Bear Marketing, we believe that in today’s world, there is no room for guessing with you or your ...
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local marketing

Why Local Marketing and Landing Pages Matter

By Water Bear Marketing
Did you know that most brand engagement happens at the local level? How many times have you completed a search ...
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What is Marketing?

What is Marketing? | A Deep Dive

By Water Bear Marketing
We talk about marketing all the time and how important it is for a business, but have you ever really ...
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Should Your Rebrand Your Company

Should you Rebrand Your Company? | What is the Purpose?

By Water Bear Marketing
We have all seen it before, a company has changed their name, symbol, logo, design, entire concept, or something else; ...
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Buyer’s Journey

Your Customer’s are on an Adventure | Buyer’s Journey

By Water Bear Marketing
Did you know that your customers are always on an adventurous journey and in search of your business and your ...
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3 Year Anniversary

Year 3 Is in the Books

By Water Bear Marketing
Today officially marks the end of Water Bear Marketing’s 3rd year as a company. As we venture into year 4, ...
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The holiday season is upon us and there is no better time of the year than now to show the people that we value just how much they are appreciated. As a business, throughout the year you should show your customers that they are important to you, but it is especially important at this time of the year. After all, your customers are what make you successful. We are going to review some ways to show your customers you are thankful for them, not just over the holidays, but all year long. What is Customer Lifetime Value? The customer is key and it’s important to ensure that they know, that you know that. In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV), is a prognostication of the net profit contributed to the whole future relationship with a customer. Generally speaking, a lifelong customer is better than a one-time consumer. Customer lifetime value is the total worth to a business of a customer over the whole period of their relationship. It’s an important metric as it costs less to keep existing customers than it does to acquire new ones, so keeping existing customers by making them feel valued, is a great way to encourage growth. Knowing the lifetime value of your customers, will help you to understand just how important it is to keep them around and let them know how much you appreciate them. To determine the customer lifetime value, calculate the average purchase value and then multiply that number by the average number of purchases; this will determine customer value. Then, calculate the average customer lifespan and multiply that by customer value to determine customer lifetime value. Ways to Show Your Customers You are Thankful for Them One of the most effective ways to gain and keep customers is by making them feel appreciated. Even when everything's going “right,” it’s important for a customers to truly feel valued, or they may move on and seek out your competition. Showing your customers that you value them, does not have to break the bank. Forbes has put together some ideas for ways to show your customers you are thankful for them. Let’s review below: • Make it Personal: When customers purchase from you or are new to your business, send them a handwritten card or email. A card in the mail may be more effective, because it can make you stand out and be different. The card/note can be simple but should send the message that you are thanking them for their business. • Discuss a Shared Long-Term Vision: Talk to your clients about your shared vision and let them know that you are their partner. You are not just trying to sell them something, you want to see them succeed. Ask about their long-term goals and their biggest challenges and pain points. Be sure to ask them what you can do to help them solve their problems and accomplish their goals. • Ask Your Customers How They Prefer to Work with You: Don’t assume that all customers want to be treated the same. Some prefer regular check-ins while others may like it better when you handle all aspects of things for them. Ask them and encourage for them to share with you how they feel most valued and heard. • Encourage Feedback: Regularly ask your customers for feedback about your products and services. Let them know that you value what they have to say and use their feedback to improve your business. Ask them to provide reviews for your business and when they do, good, bad or indifferent, be sure to respond and let them know that you hear what they are saying. • Don’t Just Talk about Business: Having an ongoing relationship with your customers and creating a personal experience for them, can make all the difference. People are inundated on a daily basis with marketing communications. Good businesses build relationships with their customers, and part of that means letting your customers know you appreciate them without always asking for something in return. Doing something as simple as a “Happy Birthday” text or call, can make a big impact. • Respond to Them: Whenever a customer reaches out, respond to them immediately, even if just to let them know that you will look into something and get back to them. Let them know that they are important to you and you value your time. Showing your customer that you are thankful for them doesn’t have to cost a lot or take a lot of time. Making your customers feel appreciated all year round is important and can make all the difference in keeping a long-term customer and experiencing their maximum customer lifetime value. This holiday season, let your customers know that they are on your mind and that you value them. At Water Bear Marketing, we can help. We believe that in today's world, there is no room for guessing with your advertising dollars. Your success is our success. Our highly skilled team improves our clients' ad campaigns month over month. We provide valuable insights, that would have gone undiscovered, that are readily available on your reporting dashboard. Our most popular products and services are WebsiteDesign, PaidSearch, OrganicSearch, BannerAds, OnlineVideo, OfflineTracking, and SocialAds. Contact us today for a free consultation. Whether you are a current customer, future client, or just someone reading this, we want to wish you a safe and happy holiday season and let you know how thankful for you we are, now and all year round. Thank you for helping us continue to make Water Bear Marketing a success.

Ways to Show your Customers You are Thankful for Them

By Water Bear Marketing
The holiday season is upon us and there is no better time of the year than now to show the ...
Read More
It’s Spooky How Many Places You Can be In Front of your Customers

It’s Spooky How Many Places You Can be In Front of your Customers

By Water Bear Marketing
Cobwebs are all around, leaves are changing colors, and pumpkins and mums are lining porches. At this time of the ...
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Importance of Lead Generation

How are you Generating Leads? | Importance of Lead Generation

By Water Bear Marketing
Its fall, you set up your apple cider stand outside the front of your house, and suddenly there is a ...
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Indentifying Your Ideal Customer

Do you Know who your Ideal Customer is? | Identifying your Ideal Customer

By Water Bear Marketing
We have all heard the saying before, “The customer is key”. As a business, it is crucial that you know ...
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History of the Internet

History of the Internet

By Water Bear Marketing
In today’s world, it is nearly impossible to go a day without using the Internet for at least something. Whether ...
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